Since the fertilization rate was 0 % you think another protocol would have a different outcome?
ICSI is commonly used for reasons stated here http://www.hfea.gov.uk/ICSI.html. However, IVF doesn’t have a 100% success rate, not even when using ICSI. There are many factors that can affect this, including (but not limited to), egg/sperm quality, age, decreased blood flow to the pelvis, hormonal imbalances, etc. Does this help?